We have tried to address almost all of the general FAQ's but if you can't find the solution you are looking for then please email us at support@tekalign.com.

Will the ReachPlus Alerts Server or ReachPlus Alerts Console run on my Win95/98/SE/ME machine?

ReachPlus Alerts Server and ReachPlus Alerts Console will only run on Windows NT, Windows 2000, Windows 2004 or Windows XP class machine.

Is the ReachPlus Server required to install or run on the same machine as the ReachPlus Alerts Console?

No. ReachPlus Alerts Server can run on the same server as ReachPlus Alerts Console or on a different server.

What is the purpose of the ReachPlus Alerts Server?

ReachPlus Alerts Client and ReachPlus Alerts Console connect to the server. The clients connect for receiving alerts and the console is used to send out information and alerts to the clients connected to the ReachPlus Alerts Server.

What other information (if any) is stored on the ReachPlus Alerts Server?

All IP Ranges and Group information is stored on the ReachPlus Alerts Server. This enables administrators to connect to the server from any machine using a ReachPlus Alerts Console and use the already defined IP ranges and groups.

Where are the Quick Alerts and the Scheduled Alerts stored?

Quick Alerts and the Scheduled Alerts are maintained and stored by ReachPlus Alerts Console on the computer where the console is installed.

Only users belonging to the "Administrators" group are able to connect remotely to ReachPlus Alerts Server on Windows 2003. How do I fix this?

Due to the security enhancements to DCOM (Distributed Component Object Model) introduced in Windows 2003 Service Pack 1 users who were earlier able to connect remotely to ReachPlus Alerts Server are denied access.

To fix this problem, do the following:

• Click Start, point to Administrative Tools, and then click Component Services.
• Expand the Component Services\Computers\My Computer\DCOM Config container.
• Right-click ReachPlusAlerts, and then click Properties.
• On the Security tab, under Launch and Activation Permissions, select the "Customize" radio button and then click the Edit button.
• Assign 'Local Launch', 'Remote Launch', 'Local Activation' and 'Remote Activation' rights to the built-in group 'Distributed COM Users'. This group has been introduced by Windows 2003 Server Pack 1.
• Make the Windows NT user group you have created, that can connect to ReachPlus Alerts Server remotely, a member of 'Distributed COM Users'.
• The Windows NT user group should also be listed in the 'Configure NT Security...' dialog of ReachPlus Alerts Console.

What is the purpose of the ReachPlus Alerts Console?

ReachPlus Alerts Console has dual functionality. On one hand, it functions as a control panel for the administrator for configuring the various ReachPlus Alerts Server options, creating user accounts etc. On the other hand, it is used to initiate alert messages to all or select users on the network.

Can I use more than one ReachPlus Alerts Console to connect to a ReachPlus Alerts Server?

Yes, you can.

Can I manage more than one ReachPlus Alerts Servers from the same ReachPlus Alerts Console?

Yes, you can. Select "Connect to ReachPlus Alerts Server..." on the Tools menu, specify ReachPlus Alerts Server's IP address or hostname in the dialog box and click the "Connect" button.

I have installed ReachPlus Alerts Server and getting the message that "Demo license has expired"

Email us at sales@tekalign.com if you wish to extend the evaluation period.

What are the system requirements to run the ReachPlus Alerts Console?

ReachPlus Alerts Console has almost the same system requirements as the ReachPlus Alerts Server. It will run on Windows NT, 2000, 2003 or XP class machines with 256 Megabytes of RAM and at least 30 Megabyte of disk space.

How many characters can I send using ReachPlus Alerts server?

If using ReachPlus Alerts Server and Client, the limit is 1024 characters per message. Without the ReachPlus Alerts client, the limit is approximately 800 characters using the default Messenger Service.

I installed a demo version of ReachPlus and now wish to purchase it. What do I do next?

Please use our website to purchase a retail license and install the license in your license directory to activate it. It is that simple. You do not have to reinstall or upgrade the application.

What does the "Force Popup Window on ReachPlus Alerts Client" option mean?

ReachPlus Alerts Client can display new messages either by popping up a new window or in the form of a balloon tool-tip. (The balloon tool-tip is supported on Windows Me, 2000 and XP only). ReachPlus Alerts Client users can choose to turnoff the viewing of messages in the form of a popup window. The administrator can override this setting by using the "Force Popup Window on Client" option for urgent or important messages.

Does ReachPlus Alerts Server support different fonts and colors?

Yes it does. Apart from the ability to send different fonts, and colors, font sizes are also supported. You will, however, need to have the ReachPlus Alerts Client running on the client computers to use this feature. The default messenger service does not support use of fonts, font sizes and colors.

What are Quick Alerts?

In order to cater to the need of sending emergency Alerts quickly, ReachPlus Alerts allows you to pre-configure an Alert and save it for sending it later. You can also set a global, system-wide hotkey for a Quick Alert by right-clicking it and choosing Assigned Hotkey from the resulting context menu. You can then press the hotkey combination thus configured from anywhere in the system in order to send the Quick Alert.

Can we use a different name for the "From" field of the message?

Yes you can but it works with ReachPlus Alerts Clients only and not with default messenger service.

What information is logged by the ReachPlus Alerts Server?

Date and time of message sent, the recipient's IP address and the means by which the message was sent (via ReachPlus or default Windows messenger service).

I am having problem sending alerts to machine outside my subnet or across my router. Please help

ReachPlus uses TCP for message delivery. Please make sure that the port on which the ReachPlus Alerts server is listening is allowed on your firewall. Only then can a ReachPlus Alerts Client connect to the server. Also see the question “What ports are required for ReachPlus to route through a network?” for more information.

What platforms does ReachPlus Alerts Client run on?

Windows 9x and Windows ME, Windows NT, 2000, 2003 and Windows XP

ReachPlus Alerts Client displays the Popup window, even though I have unchecked the Popup Window option.

See "What does the "Force Popup Window on Client" option mean?" above.

Does ReachPlus Alerts Client support message history?

Yes it does. It saves all the messages received with a date, time-stamp and who sent the message. ReachPlus Alerts Client saves message history in its current directory i.e. the directory where it is installed.

Will the Server queue the message if my machine is offline?

Yes! When sending a message, the sender can specify the queue-time-period, which we call message validity. If the sender has specified a message validity time-period when sending a message and your machine is offline, the server will continue to attempt to deliver the message until the validity period expires.

If I am not running the ReachPlus Alerts Client can I still receive messages?

Yes you can. If you are running Windows NT 2000 or Windows XP, ReachPlus server switches to default windows messenger service to send messages. For Windows 95/98/ME machines, they need to run 'WINPOPUP.exe' to receive messages if not using the ReachPlus Alerts Client

How much does the ReachPlus Alerts Console cost?

Each purchase of ReachPlus Alerts Advanced comes with one free console. Additional consoles are $500.00 per console

How much does the ReachPlus Alerts Client cost?

Each ReachPlus Alerts Advanced Client costs $5.00

What are the system requirements to run the ReachPlus Alerts Client?

ReachPlus Alerts Client can run on any 32 bit Microsoft Windows capable machine.

I installed a demo version of ReachPlus, and now wish to purchase it. What do I do next?

Please use our website to purchase a retail license and install the license in your license directory to activate it. It is that simple. You do not have to reinstall or upgrade the application!

What is the latest release of ReachPlus Alerts Advanced?

ReachPlus Alerts Advanced Version 4.1

What is the difference between ReachPlus Demo and ReachPlus retail version?

Both are the same in terms of features and functionality except, you can only send 50 alerts to a maximum of 35 users.

If I type a URL in the message will it automatically appear as a click able link for the recipient?

Yes!

What ports are required for ReachPlus to route through a network?

The ReachPlus Alerts (Advanced) Server listens on port 47650 and allows the user to configure a different port than the default.

What service dependencies does the software have?

ReachPlus Alerts depends on DCOM (Distributed Component Object Model) and Messenger Service. Use of Messenger Service however, is optional.

Does the software run in a peer to peer environment for clients? Or only administrators can send messages to clients?

Messages can only be sent from ReachPlus Alerts Console. This is one way messaging only and the clients cannot send messages back to the console or other clients. However, ReachPlus Alerts supports a rich user management scheme which includes the ability for administrators to configure users who can send alerts using the console.

How is multicasting used?

Multicasting is not used by ReachPlus for message transmission. It is used only for the purpose of discovering the server if the client does not have the required information to connect to the server. Multicasting is optional and can be turned off to reduce network traffic.

Is the ReachPlus Alerts Client reliant on the Windows Messenger Service?

ReachPlus Alerts Client does not depend on Windows Messenger Service. The use of Windows Messenger Service is optional. ReachPlus Alerts Server uses the Windows Messenger Service (if the user has configured ReachPlus Alerts to use it) to send messages to a client computer if the ReachPlus Alerts Client is not running on that computer.