We have tried to address almost all of the general FAQ's but if you can't find the solution you are looking for then please email us at support@tekalign.com.

1. What are the various possible configurations, with details on each configuration?

The ReachPlus Alerts Premium Server performs the job of a management console in addition to being a message sender.

ReachPlus Alerts Premium Server

Possible combinations of ReachPlus Alerts Server Premium and ReachPlus Alerts Service on a network:

• One ReachPlus Alerts Server Premium - One ReachPlus Alerts Service.
• Multiple ReachPlus Alerts Servers Premium - One ReachPlus Alerts Service.
• Multiple ReachPlus Alerts Servers Premium - Multiple ReachPlus Alerts Service.
• One ReachPlus Alerts Server Premium - Multiple ReachPlus Alerts Services.

Notes

• ReachPlus Alerts Premium Server does not support multiple simultaneous connections to the same ReachPlus Alerts Service from the same host.
• ReachPlus Alerts Service supports multiple simultaneous connections from ReachPlus Alerts Premium Servers.
• ReachPlus Alerts supports multiple installations of of ReachPlus Alerts Server Premium and ReachPlus Alerts Server Premium on the same machine.

2. How is ReachPlus Alerts Premium managed?

The ReachPlus Alerts Server Premium has a comprehensive and user-friendly management console. All administrative tasks are performed from ReachPlus Alerts Server Premium.

3. How does ReachPlus offer protection against

3.1 Spoofing?

By encrypting all alert messages using 256-bit symmetric key encryption (blowfish algorithm).

3.2 Authentication of the sender?

Sender Authentication can be:

• NT based.
• Internal (custom implementation of user groups, etc.)
• Both NT based and Internal.

3.3 Authentication of the administrator?

Administrator Authentication can be:

• NT based.
• Internal (custom implementation of user groups, etc.)
• Both NT based and Internal.

3.4 Integrity (can someone intercept an alert and change its content)/sniffing or unauthorized reading of alerts and other information?

No. See 3.1

4. How is ReachPlus Alerts Premium secure?

• It supports multiple layers of sender-authentication (See 3.2 above)
• It strongly encrypts all outgoing alert messages.

5. How does ReachPlus Alerts Premium ensure the "instant-ness" of alerts? What are the special attributes of the architecture that ensure instant (or as close to instant as possible) delivery of the alerts?

• ReachPlus Alerts Server Premium supports dispatch of alert messages using multiple methods namely:
• ReachPlus Alerts Service
• Messenger Service
• ReachPlus Alerts and Messenger Service
• ReachPlus Alerts Server Premium sends alert messages to multiple ReachPlus Alerts Client Premium applications concurrently using multithreading thereby aiding "instant-ness".

6. What are some of the admin features that ensure a smooth and quick deployment of ReachPlus Alerts? (things like auto-discovery of IP addresses, automated client software deployment)

• ReachPlus Alerts Client Premium applications can pick-up configuration information from a .ini file, the path to which can be passed in the command-line using the /iniPath switch.
• ReachPlus Alerts Client Premium application auto-discovers the ReachPlus Alerts Service using multicasting.
• ReachPlus Alerts Client Premium applications support ReachPlus Alerts Server Premium based remote configuration.
• ReachPlus Alerts Client Premium applications can pick-up configuration information from the tekAlign.com website.

7. How does ReachPlus grade on fault-tolerance? What steps have been taken to ensure load-balancing?

ReachPlus Alerts Server Premium uses I/O completion ports to serve multiple client requests concurrently. The technique is ideal for high-load servers. As a rule, the greater the load, the more efficient will be the performance of an I/O ports based server.

8. When is ReachPlus Alerts Premium recommended over ReachPlus Alerts Advanced?

ReachPlus Alerts Premium offers the following features that are not available in ReachPlus Alerts Advanced

• Quick Alerts are stored at the server and are available to all consoles.
• Scheduled alerts are stored at the server and sent by the server.
• Windows NT logins can be assigned ReachPlus rights (Internal Security)
• History is stored at the server and available to all consoles.
• The client supports branding.
• The server is able to import Active Directory groups.
• Alerts can be sent to Active Directory groups.
• Console has a new interface.
• Individual clients can be redirected to another server.